onlinestore_title.gif
Purchase Books Purchase DVDs
 

Why is customer satisfaction on the decline worldwide? <br>Why are so many so called 'customer centric' strategies failing to make an impact? <br>Why are organizational cultures so intransigent? <br>These are just some of the questions that have lead ground breaking author Steve Simpson to write this book. In compelling style, Simpson contends that many organizations have got it wrong in their approaches to service improvement. He argues the case for organisations to centre-in on the key determinant of business performance – their culture. <br><br>What truly sets this book apart is its introduction of a potent yet simple concept, termed ‘UGRs™’. You are taken on a journey that demonstrates the power of UGRs™ to dictate corporate performance, and most importantly you are guided through a range of strategies that will enable you to unleash a service revolution.<br>
Steve Simpson - Cracking the Corporate Culture Code
Why is customer satisfaction on the decline worldwide?
Why are so many so called 'customer centric' strategies failing to make an impact?
Why are organizational cultures so intransigent?
These are just some of the questions that have lead ground breaking author Steve Simpson to write this book. In compelling style, Simpson contends that many organizations have got it wrong in their approaches to service improvement. He argues the case for organisations to centre-in on the key determinant of business performance – their culture.

What truly sets this book apart is its introduction of a potent yet simple concept, termed ‘UGRs™’. You are taken on a journey that demonstrates the power of UGRs™ to dictate corporate performance, and most importantly you are guided through a range of strategies that will enable you to unleash a service revolution.
 
$33.00
 

$33.00

Reviews
Add Review
 
Return To Category
Featured Products

The basic thesis of this book is that organisation’s have a hard time “creating” the ‘right’ sense of urgency in order to ensure organisational change occurs. Kotter presents the following three key issues to consider during organisational change initiatives.<br><br> 1. Urgency - The sense of urgency must be ‘high enough’ before beginning any change efforts.<br> 2. Complacency - organisations become complacent and ignore the need to change.<br> 3. False sense of urgency - could also be described as ‘urgency directed at the wrong things’.<br>
The basic thesis of this book is that organisation’s have a hard time “creating” the ‘right’ sense of urgency in order to ensure organisational change occurs. Kotter presents the following three key issues to consider during organisational change initiatives.

1. Urgency - The sense of urgency must be ‘high enough’ before beginning any change efforts.
2. Complacency - organisations become complacent and ignore the need to change.
3. False sense of urgency - could also be described as ‘urgency directed at the wrong things’.

$34.95 AUD
a fresh look at what it takes to excel. A Whole New Mind reveals the six essential aptitudes on which professional success and personal fulfillment now depend, and includes a series of hands-on exercises culled from experts around the world to help readers sharpen the necessary abilities. This book will change not only how we see the world but how we experience it as well
a fresh look at what it takes to excel. A Whole New Mind reveals the six essential aptitudes on which professional success and personal fulfillment now depend, and includes a series of hands-on exercises culled from experts around the world to help readers sharpen the necessary abilities. This book will change not only how we see the world but how we experience it as well

$27.23 AUD
The Adventures of Johnny Bunko offers practical advice for anyone looking to start a rewarding career. Pink has a knack for teaching in such an entertaining way that you'll forget you are learning. Outrageous, delightful,hard-hitting and informative yet bursting with optimism.
The Adventures of Johnny Bunko offers practical advice for anyone looking to start a rewarding career. Pink has a knack for teaching in such an entertaining way that you'll forget you are learning. Outrageous, delightful,hard-hitting and informative yet bursting with optimism.

$27.23 AUD
Johny Bunko & The Whole New Mind - Join together for this fantastic offer - get both books together and Save!
Johny Bunko & The Whole New Mind - Join together for this fantastic offer - get both books together and Save!

Was $54.46 Now $47.27 AUD


blog_bottom.gif
Product Qty Price
Totals: 0 $0.00
 
View My Order
Featured Event
109 DAYS TO GO
Rob Goffee Register
Upcoming Events  
Global Achievers Company
-----------------------------------------------------------
One idea can change the world!

Global Achievers Company is an international promoter of learning and development needs connecting world class speakers with organisations, individuals, consultants and researchers.

Global Achievers Company regularly hosts such events bringing the elite of leadership to your part of the world.